Number of Tickets Solved by Requester

2 Comentarios

  • Jacob Christensen
    Community Moderator

    Hi Gan,
    I remember setting up a notification specifically to address this issue, customers clicking buttons without realizing the consequence. The notification would say something like "we see you were able to resolve your issue on your own, if you still need assistance please reply back".
    I'm unsure how explore reports on these end user self-solves as I haven't used it in a while, but it should be possible.

    1
  • Gan Ganor

    Thanks Jacob Christensen!

    0

Iniciar sesión para dejar un comentario.

Tecnología de Zendesk