I'd like to make a report for a very specific case, which I will elaborate on below -
Users are emailing us, and are getting automated emails with links to suggested articles.
They click on yes in the "Was this helpful" box, so the ticket they opened, is now marked as solved.
However, often, very shortly after the first ticket was created, they email us again with the same question in a new ticket. This must be a language issue, or some miscommunication on our part that makes them believe that by clicking yes, their original question will still be handled by us.
We now want to create a report showing the numbers of these tickets to identify the triggers this happens with the most, and see how big this problem is.
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