Customization of Zendesk chat header in MAUI
Im implementing Zendesk in MAUI app via HTML as source in WebView. How to change the header for my chat window. Any suggestion?
Hi GnanaPriya N,
The title of the chat widget can be set directly in admin center. Select channels on the left, then messaging. Click the specific widget you're looking to update, then select the style tab where you'll find the title field.
Here's a link to an article with more details:
I hope this helps!
Thanks for the update.
Do you have any idea why the name car comes as chat name & header(PFA)? Also, Im not getting connected to any people in chat.
The default value of the title is the brand name, so it's likely that this was changed in your admin center at some point in the past.
With regard to not getting chats connected, are you seeing any errors in the console at all?
No errors in the console. Will user able to connect someone via chat in trial account?
Yes you should be able to access chat/messaging in a trial account. What reply are you seeing in the messaging interface when you fill out the name field? And what are you seeing in the support interface once the field has been completed i.e is there a notification saying a conversation is in queue?
Here's a link to an article that might be helpful with making sure everything is correctly configured in your account, as well:
Getting started with messaging for web and mobile
That helps. Thanks Tipene.
For some reason, The Chat bot in my web app displays pre-filled entries with Name and MailId like below,
But in my mobile app, those entries are blank. Actually, i need pre-filled entries for Name and Mail Id in my mobile app as well. I'm using same account for both mobile and web application.
Why is this happening? Do we need to update any fields for mobile specific configuration?
FYI, Below is my HTML code via which i triggered chat view in MAUI app.
Hey GnanaPriya N,
To confirm, are you wanting to ensure that the prefilled details are appearing on the mobile application as well as web?
Yes. But prefilled details are not appearing in mobile as of now.
That's my concern.
Not sure what has gone wrong.
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