Hi - we have just signed up to use Zendesk Suite and I was wondering if anyone can tell me how we would set up two different portals; one as the standard B2C helpdesk, and one as an internal B2E helpdesk.
We would just need to ensure that all of our staff who are Agents in the B2C helpdesk can also function as End-users in the B2E helpdesk. There would be a few Agents in the B2E helpdesk as well who are still staff members in the company who'd need to function as End-users too.
I hope that makes sense!
Iniciar sesión para dejar un comentario.