Reporting on Agent adding tag


2 Comentarios

  • Support

    Unfortunately, you cannot report on this for tags but you can for fields. Instead of having a trigger apply a tag, create and hide a checkbox field and have the trigger check the box. This way you can report on the field change.

    This thread sheds a little more light on this:

  • Frank Ferris

    The checkbox solution should work. Alternatively if you don't have TONS of agents, you could use a unique tag for each agent for easier reporting, but obviously not the most scalable solution.


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