Reporting on Agent adding tag

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2 Comentarios

  • Support

    Unfortunately, you cannot report on this for tags but you can for fields. Instead of having a trigger apply a tag, create and hide a checkbox field and have the trigger check the box. This way you can report on the field change.

    This thread sheds a little more light on this: https://support.zendesk.com/hc/en-us/community/posts/4408868118298-Report-on-When-Tag-Was-Added-to-Ticket

    2
  • Frank Ferris

    The checkbox solution should work. Alternatively if you don't have TONS of agents, you could use a unique tag for each agent for easier reporting, but obviously not the most scalable solution.

    0

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