I got user and ticket XML data from freshservice. Now I want to import that data into zendesk.
So using the user id from freshserice and assigning that value to the external id in zendesk , we imported the user data into zendesk. Now we want to import all ticket data in the same way, but we want to use the external id of a user to be able to associate tickets with him.
Any thoughts, you folks have? I tried to do it using an external id only to upload a ticket. But it did not upload the ticket to that specific user.
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