Archived articles appear in explore but not Guide admin for an agent


1 Comentarios

  • Julio H
    Zendesk Customer Care
    Hi Mary,

    Thanks for your feedback. 
    This is correct, as per the following documentation. The role must be Guide = Admin:

    Viewing and restoring archived articles 

    The results from Explore are expected, as both products are not related in relation to the role. In explore you can consult the data, however, they will not be able to restore it. Only an authorized Guide Admin can action archive tickets. 


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