ZAF + Unified Agent Status?


2 Comentarios

  • Widson Reis
    Zendesk Product Manager

    Hi RC Maples,

    There's a new set of APIs called Agent State Availability APIs, currently, in beta, that should be released as GA in the upcoming months and will allow users to do exactly that. 

    Cc: Volkan Akdugan

  • RC Maples

    Hi Widson Reis

    Great, thank you! I've just signed up for the EAP :D

    Happy to share more about our use case!



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