ZAF + Unified Agent Status?Planeada
Is it possible to get an agent's status via ZAFClient? I wasn't able to find any documentation. I'd also like to change a status programmatically via ZAF or a REST API. Is it possible to do this?
Hi RC Maples,
There's a new set of APIs called Agent State Availability APIs, currently, in beta, that should be released as GA in the upcoming months and will allow users to do exactly that.
Cc: Volkan Akdugan
Hi Widson Reis
Great, thank you! I've just signed up for the EAP :D
Happy to share more about our use case!
Iniciar sesión para dejar un comentario.