Búsquedas recientes

No hay búsquedas recientes

ZAF + Unified Agent Status?

Planeado
image avatar

RC Maples

Publicado 22 mar 2023

Is it possible to get an agent's status via ZAFClient? I wasn't able to find any documentation. I'd also like to change a status programmatically via ZAF or a REST API. Is it possible to do this?  

0

2

2 comentarios

Fecha
    image avatar

    Widson Reis

    Zendesk Product Manager

    Hi RC Maples,

    There's a new set of APIs called Agent State Availability APIs, currently, in beta, that should be released as GA in the upcoming months and will allow users to do exactly that. 

    Cc: Volkan Akdugan

    0

    image avatar

    RC Maples

    Hi Widson Reis

    Great, thank you! I've just signed up for the EAP :D

    Happy to share more about our use case!

    Cheers,

    0

    Iniciar sesión para dejar un comentario.

    ¿No encontró lo que buscaba?

    Nueva publicación