Agents Online Tab in Dashboards

1 Comentarios

  • Julio H
    Zendesk Customer Care
    Hi Jack,

    Thanks for your feedback! 

    Currently, the only way to see who is online and connected to a call, it is by drilling in the available agents value. 

    For more information, please visit: Agents online. This metric is checking only the online status of the agent in a call or waiting for a call, only changing this status to a different value, will make a change in the data displayed. 
    I've marked this conversation as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams.
    Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. You may also want to review the Product feedback guidelines and how to write an effective feedback post [].
    We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.

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