Side Conversation Reporting

2 Comentarios

  • Anne Ronalter
    Zendesk Customer Care
    Hello Kristina,

    Thank you for your Feedback on that.

    "There isn't a dataset in Explore that allows you to report on side conversations out of the box."

    More details on this topic and a possible workaround can be found here:
    Can I report on side conversations?
  • Frank Ferris

    Anne's solution is the best way! Set this up ourselves months ago and it worked great, but agree this should be more intuitively built into the product


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