Feature Request - Phone Line Ordering

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2 Comentarios

  • Comentario oficial
    Sean Chuang
    Zendesk Product Manager

    Hello,

    Thank you for your question. We hear your concern. So here's an update. 

    In 2023 we are looking to start the process of improving our call console. Included in that work will be improvements to outbound calling. In the meantime, you can create special nicknames for your support lines to help with organization. While it won't solve your problem, it should help. 

    Thanks,

    Sean

  • John E

    Are there any planned updates to this?  There are no changes to the talk console, hurting our business experience—use-case: multi-brand call center with high-volume inbound and outbound calls.  The outbound numbers are listed on the talk console in an unknown order, but this post says when they are ported in.  Agents make outbound calls from the incorrect numbers.  There is no way to change the order or restrict which outbound numbers are displayed, resulting in incorrectly assigned tickets.  

    0

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