Is it possible to delete talk data. I had a customer inadvertently call in 25 times during our team meeting when all agents were unavailable. How this happens, I have no idea. We received 25 calls abandoned in voicemail.
The resulting tickets were deleted (and permanently deleted), but the talk data still remains and affects our call acceptance metric. I calculate Accepted % as Accepted Calls / Total Inbound Calls. Since these calls were not accepted, we take a hit on the metric.
Is there any way to delete this data? We get some spam calls as well and it would be nice to clean that up.
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