I want to report on CSAT's REPORTED in a given time frame. For instance "show me all the tickets that got a CSAT this week"
My problem is that I'm using "solved date" and that's not quite right. For instance, we had a ticket that got a bad CSAT score back in October, got marked as solved but reopened. It got marked as solved again this week and it is reporting on our CSAT as a bad score for THIS WEEK.
I'm obviously doing something wrong here. Any advice would be welcome.
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