Hello. I am trying to get latest public comment into another system using webhook. It's with facebook messenger inquiries where I can't get it to work.

I do it in exactly the same way as with e-mail, e.g. However, I cannot receive the latest comment.

What I get from the webhook is: "Conversation with Anders Christensen URL: None".

How do I get the inquiry/comment from the end user into that webhook?

Json-request:

{
    "ticket": {
    "comment": "{{ticket.latest_comment}}",
        "Description": {
            "ID": " {{ticket.id}} ",
            "public": true
        }
    }
}

Hope you can help!