Track Attachment Downloaded via Audit logs

1 Comentarios

  • Greg Katechis
    Zendesk Developer Advocacy

    Hi Maria! This is not possible because the attachment isn't a change being made to the ticket, it is simply a download of an attachment object that is connected to the ticket. At this time there is no way to track this information on your end, however if you have security concerns, you can reach out to our Advocacy team and they may be able to search the logs for the information you're looking for. Note that it is not guaranteed that they could identify this and it would have to be from the last 30 days for that to even be possible. 


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