Subject returning as undefined after update through API
Scenario:
I get a ticket submitted by email. This triggers a webhook that modifies the subject through the API. After that, an email notification is sent, but the {{ticket.title}} is returning as undefined.
Here is the part of the payload (pulled before triggering the email notification):
Alert is simple:
I get this:
Any ideas how this happens? If I trigger the email notification prior to the API update, everything is fine.
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Hey Steven,
Looks like you have an ongoing ticket for this issue, we'll continue working with you via that to find the root cause!
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