In my organisation we use Side Conversations for creating Child Tickets (escalations to another team) and Emails (to third parties).
I am building a small app that will list the Side Conversation - Child Tickets associated with the request including the Assignee, Status, Ticket ID and custom field.
To ensure that I only list Child Tickets here, I am checking each Side Conversation object to determine if the external_ids object is empty or not.
I was wondering if there is another way to determine what type a Side Conversation is? I can't see anything else in the Side Conversation JSON.
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