Check what type a Side Conversation is
Hi,
In my organisation we use Side Conversations for creating Child Tickets (escalations to another team) and Emails (to third parties).
I am building a small app that will list the Side Conversation - Child Tickets associated with the request including the Assignee, Status, Ticket ID and custom field.
To ensure that I only list Child Tickets here, I am checking each Side Conversation object to determine if the external_ids object is empty or not.
I was wondering if there is another way to determine what type a Side Conversation is? I can't see anything else in the Side Conversation JSON.
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Hi Stephen! As far as I'm aware, that's the only documented method of making that determination. If anyone else has a clever idea, they can chime in with their thoughts.
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Thanks Greg - appreciate the feedback.
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