Hello,

I am getting a lot of cases where articles that should be showing up (because their labels, titles, or contents, or all three) as suggestions by the Answer Bot in Teams, simply do not show up.  All of their settings are correct, (ie, visiblity), however the Teams Answer Bot does not respond when a question is asked with these key words included.

I had a Teamviewer session with the company that makes the integration, and they acknowledged the problems, and were not able to fix them.

They said "Please be advised that to provide the results the app uses this Zendesk API and we have no influence on the results."

What could be causing these problems, and how can we get them resolved?