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Duplicate Entire Zendesk Setup
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Publicado 23 may 2023
Hello!
My name is Patrick, owner of an eCommerce Customer Agency. Whenever I have new clients who are not Zendesk users, I would always recommend them to use Zendesk. Is it possible to duplicate or copy all the settings/configurations I did from one Zendesk to another? Basically, everything is the same. Right now, I have to do them manually and it takes time.
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Christine Diego
Unfortunately, there's no native feature in Zendesk that will allow you to copy the configuration from one account to another. However, you can use this option for that use case How do I merge or migrate two Zendesk accounts?
With any kind of migration, there has to be a receiving API endpoint. you would have to map every single API endpoint/data point in the old instance to the new instance, and you would also have to ensure that all of it was built in the proper order so that you don't break things (e.g., building a trigger that routes to a group before building the group itself), all of which would take more time and pain than just manually rebuilding it.
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