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Reporting for data found in Ticket Events



Publicado 23 may 2023

I want to scrape some of the values from the events from our existing Zendesk tickets. I'm looking for someone who can teach me how to do this.

I found this link from Zendesk Community:

https://support.zendesk.com/hc/en-us/community/posts/4410685338906/comments/4411084668570

This is the article on how to do it:

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_audits/?_ga=2.214659799.1775125963.1684766868-582711690.1679673865


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Christopher Kennedy

Zendesk Developer Advocacy

Hi Patrick,
 
The Ticket Audits API is certainly useful for this purpose, especially when there are specific tickets you're looking gather this data from.  Can you share what challenges you've experienced?
 

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