• Tipene Hughes

  • 25 de mayo de 2023 17:51

  Zendesk Developer Advocacy

  Hi Thilina,

  Thanks for reaching out!

  So I can look in to this in more detail, can you clarify the endpoint you're making the request to?

   

• Thilina Sasanka

  • 25 de mayo de 2023 22:34
  • Editado

  Hi Tipene,

  Thank you for the response. Below is the endpoint url and this started happening from 12th May.

  https://api.getbase.com/v2/products/<product_id>

• Thilina Sasanka

  • 29 de mayo de 2023 01:14

  Hi Tipene,

  Can we get an update on fixing this issue? I could provide more details if you provide me your support email address as this page is public.

  Thank you

• Tipene Hughes

  • 1 de junio de 2023 14:37

  Zendesk Developer Advocacy

  Hi Thilina Sasanka,
  
  Apologies for the delay in getting back to you, and thanks for clarifying the endpoint URL. A couple things to check on your end before we look deeper in to the issue:
  
  1) Can you check that there haven't been any changes to your Zendesk account access level. If you are editing a product(s), you will need to be an admin on the account.
  2) Can you check that there haven't been any changes to your account plan. Line Items, Products and Orders are available only to users who are on the Enterprise plan.

  If neither of these seem to account for the issue you're seeing, let me know and we can take a look in more detail. I look forward to hearing back from you!
  
  Tipene

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