Disable right click "save audio" for call recordings


1 Comentarios

  • Comentario oficial
    Sean Chuang
    Zendesk Product Manager


    Thank you for your question. The request for more granular roles and permission is an initiative that Zendesk is working on across all communication channels collectively. Thank you for your patience as we work thru this improvement. 

    In the meantime, what you can do within the Talk channel is the following:

    -To minimize sensitive information being accessed, you can prevent it from being recorded - see article

    -If you are on an Enterprise plan, you can control what tickets each agent has access to via custom roles

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