Tickets and Views
Hello,
Some of my customers use Zendesk to handle their channels. In some cases we meet some issues because of view settings issues.
In other world, sometimes my customer are "angry" of some tickets not answered and lost into Zendesk.
After analysis, we detect that due to their view settings, they "hide" some tickets. This issue is in part linked to number of view available but also to human miconfiguration.
My question so is : Is it possible one day to develop a report or a dashboard or something reflecting from ticket the views in which this ticket is avalaible (if status less than solved only)?
Thanks,
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Hi Dennis,
Unfortunately, there's no metrics or attribute in Explore that will allow you to show the view where the ticket is available. If you want to show different views that you use frequently to appear, reorder your views and bring the most relevant views to the top of the list.
You can also use a paid third-party integration such as Lovely Views or Quickie PLUS, which can provide an overview of any views that do not fit on the page.
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