Bearer Token access 401 fail in Postman

Respondida

Jerrold Patterson

• 30 de mayo de 2023 21:04

I created a new API token on the Zendesk API | Settings tab. In postman I set up authorization type Bearer Token with the token created in Zendesk.

Using a GET method to https://{my sub domain}.zendesk.com/api/v2/tickets/:ticket_id

Result: 

{

    "error": "invalid_token",

    "error_description": "The access token provided is expired, revoked, malformed or invalid for other reasons."

}

 

The token is just minutes old. I was under the impression that they do not expire.

 

• Greg Katechis

  • 31 de mayo de 2023 19:12

  Zendesk Developer Advocacy

  Hi Jerrold! It's difficult to say what the cause may be with the information that you shared, but it's possible that there is something different that Postman does when using the authorization option like this. Could you instead add the bearer token directly to the headers (example here) to see if that resolves the issue for you?

• Jerrold Patterson

  • 31 de mayo de 2023 20:19

  The token is an API token and so I needed to change to Basic Auth and use a username myemail@email.com/token with the API token as the password.

• Greg Katechis

  • 31 de mayo de 2023 20:28

  Zendesk Developer Advocacy

  Ah yeah, that'll do it...thanks for the update and glad you're sorted now.
  
• Etiene James

  • 4 de junio de 2023 11:32

  Jerrold Patterson I ran into the same issue. Do you mind showing an example code on how you were able to resolve it? Thanks in anticipation.

• Jerrold Patterson

  • 4 de junio de 2023 15:57

  When you use a Basic Authorization you encode the email_address:password

  Authorization: Basic {base-64-encoded email_address:password}

  When using an API token, you replace the password with the token. It is like a magic password that works with any user account/email address, so be careful. The other issue is to ensure the user account has the correct role/access to accomplish what you want in the API call.

  Authorization: Basic {base-64-encoded email_address:API Token}

• Etiene James

  • 5 de junio de 2023 07:11

  Thanks for the explanation.

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