Reporting on newly held tickets

2 Comentarios

  • Jahn Bronilla
    Community Moderator

    Hi Emma Coley - I guess you can actually create a trigger which will add tags for those tickets that have been moved to "On-Hold" status.

    Something like this.

  • Emma Coley

    thanks! and then the report I create would just be looking at that tag being added in a time period?


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