Agent Log In
Is there a report where we can see the time when the agent logged in / logged out of Zendesk?
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Hi Erik,
There are several options you can use to generate a list of users' last login dates.- API: Use the Zendesk API Users endpoint.
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JSON export
- In Admin Center navigate to Account > Tools > Reports and select User under Full JSON export. This report is automatically emailed to your agent email.
- In the JSON user export file, the object last_login_at is listed with the user data. For more information, see the article: Exporting data to a JSON, CSV, or XML file.
- Explore report: Create a report using any of the Time since user login metrics. For more information, see the article: Metrics and attributes for Zendesk Support.
- Customer lists: See the article: Creating and using customer lists. Make sure to modify the list to include the Last sign-in column or any other attributes.
I hope that helps!
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