VALUE aggregator can't be used with calculated metrics. Try another aggregator
Respondidas
Publicado 07 jun 2023
Hi,
I have a calculated metric below which worked fine for months and now all of a sudden I replicated the metric to use a different value and receiving an error.
Error: VALUE aggregator can't be used with calculated metrics. Try another aggregator.
IF (VALUE(First reply time - Business hours (hrs)) < 10)
THEN [Ticket ID]
ENDIF
I then have a Result metric calculation to calculate the %.
In https://support.zendesk.com/hc/en-us/community/posts/4413237775514-Help-with-creating-Explore-report-to-measure-that-took-longer-than-XX-time-to-reply-to the VALUE aggregator is also used.
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