How to email the assignee when the requester solves the ticket?
Our customers may close tickets in Zendesk Guide, not only Support. I wanted to establish a trigger to notify the assignee when an end user solves an issue, as this avoids needed information. Is it possible? I couldn't create triggers easily.
Thanks!
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Hi kanyewest - I assumed you have article recommendation and app called knowledge capture hence customer can solve ticket on their end whenever they have selected "Yes, close my request" in Guide/Help Centre.
You can either turn this feature off if you dont need this or the below sample trigger condition might help.
Hope this helps!
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