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Chat Trigger Message Formatting

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Tracy Goldbach

Publicado 08 jun 2023

Is there a way to format text responses in chat triggers? i.e. I would like to have a bulleted list. I've tried to add \n within the JSON but it doesn't seem to save it.

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    Sarah Darmawan

    Zendesk Product Manager

    Hi Tracy,

    Unfortunately, rich text formatting is not supported for Chat triggers and there are no plans to support this in the near-term. However, it's on the team's radar to support this on Messaging. We don't have timelines for when we will be supporting this just yet, please do stay tuned!

    Hope this helps!

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