Web widget sdk: black screen on Android

Hi
We just implemented the Web widget sdk into our ios and android apps.
Working well on iOS, however on Android I get a black screen when launching the messaging activity

Zendesk.instance.messaging.showMessaging(requireActivity())

The sdk seems well initialized ahead of that as I dont get any error message when the Channel key is properly provided.

in the logcat I can see:

Failed to create appUser. retrofit2.HttpException: HTTP 400

Creating a new errorState
retrofit2.HttpException: HTTP 400

Adding a breakpoint in the retrofit code showed up the following api body error:

{"error":{"code":"bad_request","description":"Invalid integrationId or platform."}}

Thanks for helping

---

ext {
    minSdkVersion = 24
    targetSdkVersion = 33
    compileSdkVersion = 33
    buildToolsVersion = "33.0.2"
}

zendesk version 2.12.0

The issue is also happening on the githubs zendesk samples

Tipene Hughes

12 de julio de 2023 13:56

Zendesk Developer Advocacy

Hey Baptiste,

Sorry for the delay in someone getting back to you!

I'm going to pull this in to a ticket so we can take a look at the issue in more detail. You should see an email coming through from me shortly.

Thanks!

Tipene

Baptiste

28 de septiembre de 2023 09:30

Hello
I'm stil facing the issue
Do you have any news?
Seems like I dont have anymore replies from your support team.

20 de octubre de 2023 13:47

Hi Baptiste,

Apologies, this ticket somehow got lost in the backlog!

I'm opening a private ticket so we can troubleshoot this in more detail. You should have an email coming through from me shortly.

Thanks!

Tipene

15 de noviembre de 2023 09:33

Hello
Is everything ok? I'm starting to worry. 🤕

Regards

Web widget sdk: black screen on Android

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