Ability to report on name, email, and organization of users subscribed to a particular topic in Gather
Feature Request Summary:
Ability to report on users subscribed to a particular topic in Gather, including names, email, and organization. Other details such as when they subscribed or other activity would be a plus.
Our company hosts a monthly webinar for users subscribed to a specific topic in Gather. We send email invitations to this group of users prior to the webinar. Today, there is no easy way in Explore to report on who those users are.
As a workaround, I have to defer to the API to GET the users subscribed to this topic, parse out the user IDs, and run another API call (runner in Postman) to GET the user names and emails. After that, I do some spreadsheet magic to extract the user's email domains and associate them with their organization names.
As you can see, the ability to get a list of names and emails of users subscribed to a particular topic is a very manual and time-consuming process that requires in-depth technical knowledge, let alone allowing access to the API which if not used correctly, could lead to unintended consequences.
We are seeking a way for Community managers to report on this data without the need to run API calls since not all community managers have the technical depth to build and run APIs. I hope this makes sense.
Business impact of limitation or missing feature:
This is currently a blocker for some of our Community managers who are not tech-savvy and hurts productivity. This task is reduced to only a few folks who are knowledgeable and have access to Zendesk API for our instance and this API work around creates dependencies.
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