I find it very frustrating that the other thread I found on the idea of providing an API to Explore is closed for comments, I assume following a note that it is decided that an API for Explore isn't a good idea. There are many comments stating clearly that embeddable dashboards are not enough. Have you never heard of Data Warehousing and KPI's? I have to report things like ticket numbers and severities, types, etc. I use Explore for the details,. but summary KPI's are stored in a Data Warehouse, so you are saying I either have to write the queries myself via the Support API, or manually move them? Why can't I at least download the CSVs of reports, grab the specific images, etc.? Zendesk lives in an ecosystem of other tools and processes in a company, so it should play nice with others. and data extraction and warehousing is common across enterprises.. Not having that functionality is a real problem, as stated by others.
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