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Hide Groups that only contain Lite users

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Richard Tudge

Publicado 28 jul 2023

We have groups set up that only contain Lite users who cant be assigned tickets. These groups still appear in the assignee field when working on a ticket which is unnecessary.

Is it possible to hide these groups from the assignee list?

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    Viktor Osetrov

    Zendesk Customer Care

    Hello Richard,

    We can recommend Installing and using the Assignment Control app for blocking the visibility of specific users and groups as assignees.

    Thanks

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