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Search tickets by attachment content

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Diana Torres

Publicado 31 jul 2023

It would be great have the possibility to search tickets by attachment content.

It will save a lot of time, please any update about that??

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    Oficial

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    Scott Allison

    Zendesk Product Manager

    Diana Torres There is a specific thread already for that request. Please take a look and comment/upvote there. Thanks!

    https://support.zendesk.com/hc/en-us/community/posts/4409222746266-Zendesk-Search-should-look-into-attachments-

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    Than Dev

    Hi Diana Torres,

    I have added a feature to version 1.1.0 of my app Better Attachment that allows you search for attachments by file name, file type, and ticket status. You can watch some demo videos here.

    Let me know if you have any questions or feedback!

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