Released (December, 2023) : IVR Keypress tagging with Omnichannel Routing

Respondida

8 Comentarios

  • Comentario oficial
    Rohan Gupta
    Zendesk Product Manager

    Hi Everyone,

    Thanks very much for the feedback and engaging on this thread.

    The release has been rolled out in December, 2023. Here is the link to formal announcement.

    We will soon be archiving this post and closing for comments.

    Thanks again!

    Rohan

  • Leon Green

    Any update on the timing of this release?

    0
  • Rohan Gupta
    Zendesk Product Manager

    Hi Leon Green,

    We are working towards delivering the functionality this year.

    Thanks

    Rohan

    0
  • Nick

    Hi Rohan,

    Is there any update on this feature?

    0
  • Pat McMorran

    This is great. If we could collect information from a user such as asking someone to key in an order number would be extremely helpful.

    0
  • Sean Chuang
    Zendesk Product Manager

    Hello,

    Data dipping is something we are considering in H1 2024. 

    Thanks,
    Sean

    0
  • Namah Vyakarnam

    Hi, is this still in the works?

    0
  • Sean Chuang
    Zendesk Product Manager

    Namah Vyakarnam This feature is released. Thanks.

    0

Iniciar sesión para dejar un comentario.

Tecnología de Zendesk