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Composer Editor APIs -- Adding draft messages via API

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Publicado 09 ago 2023

Hello,

Wondering if there is an API allowing to add/update message drafts in the Message Composer editor?  The Comments API posts a text as a public reply or private (internal note). However, before posting, the goal is to add/insert text into the editor for review by the agent.

Is there such an API, or ZAF client may support it?

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    Akshat Agarwal

    HI, I am also looking for a similar solution. Have you found a way to do so?

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    Tipene Hughes

    Zendesk Developer Advocacy

    Hey there,

    There aren't currently API endpoints available to add or update message drafts. That said, our team have noted this feedback and will be looking in to adding API functionality in future as we explore improvements to draft mode.

    https://support.zendesk.com/hc/en-us/community/posts/5706421005978/comments/5961239554970

    Thanks!

    Tipene

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    TONI

    Hello, 

    any news on this topic?

    Thanks!

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    Greg Katechis

    Zendesk Developer Advocacy

    Hi Tony! No news that I'm aware of, so I would recommend posting your question in the thread that Tipene shared, since that is one that the product team follows!

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