Make live messaging data more accessible & flexible


2 Comentarios

  • Sarah Darmawan
    Zendesk Product Manager

    Hi Denis,

    Thanks for taking the time to share your feedback. There are no current plans in the near term to provide drill-down lists as data widgets on Explore; however, teams are exploring how we can provide list views similar to Chat in the following live Messaging reporting iterations. One immediate workaround is to explore Tymeshift, where there already is a solution to view agent statuses in a dashboard view.

    Hope this helps!

    - Sarah D.

  • Denis Oskolkov
    Zendesk Luminary

    Sarah, thank you for your reply.

    To make sure we are on the same page with regard to the workaround. You are suggesting a separate paid service, to compensate for lack of feature parity between Chats and Messaging. Did I get you right?  


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