Add most recent comment to Ticket Object


2 Comentarios

  • Mathieu Lepoutre

    Hi Stephen


    This is possible, yes. Take a look at Exalate, it would be perfect for a use-case like this. It is an integration solution wich a robust user interface where you can have scripting capabilities. You can add the latest comment to a field with it. I have been using it for quite a while and it instantly jumped in my thoughts reading this post. Hope to have helped you

  • Stephen Keogh

    Thank you Mathieu. So it is possible with a 3rd party tool but not natively in Zendesk


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