Authenticating in the Zendesk API
I am trying to use the Zendesk API to export all of the articles from the knowledgebase. I'm using this document https://developer.zendesk.com/documentation/help_center/help-center-api/backing-up-your-knowledge-base-with-the-help-center-api/#code-complete
I'm getting a 404 and I suspect it has to do with authentication issues.
In the Python script, I need to provide my Zendesk credentials. Thing is that my org uses SSO, so I don't have a unique Zendesk password. Instead I log into Zendesk using my SSO password.
I'm wondering if that could be the reason I'm getting the 404.
Any thoughts on this?
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Following up on my original question, I'm wondering if the Zendesk API just doesn't support SSO and 2FA authentication. If so, would it be possible to substitute an API token?
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Hi Marek,
Acceptable authentication methods for the Zendesk API include: Basic Auth, API Token, and OAuth.
You can check out our docs here for more info on each of them.
All the best!
Erica
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