does anyone have a good, easy and possibly free solution for this topic.
I would like to create a PDF form/document (e.g. a PDF template with some basic information in it) via e.g. macro or trigger and would like to add information from the ticket (ticket field content and organization field content) to this document.
Then I'd either like to download the document in order to send it to the customer or it should automatically be added to a new comment.
Is there any easy way to do that? Does anyone have experience regarding this task?
In my scenario this should something similar like a common RMA form.
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