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Sandbox Question

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Publicado 09 oct 2023

If we choose the Metadata Sandbox are end users still copied over?

Do we have the ability to create end users in the Sandbox?


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Christine

Zendesk Engineering

Hi Cassandra,

User emails will be invalidated before being added to the sandbox instance by the use of the @example.com domain. This is to prevent emails from being inadvertently sent to your users. This includes both agents and end-users.  An administrator can reverse the invalid emails for testing by editing the users' email addresses.

Yes, you can create end-users in a Sandbox environment.

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