Need multiple questions and multiple survey types

4 Comentarios

  • Ola Timpson

    Love this idea! Different departments use our Zendesk too, so it would be a great fit for that. Also being able to have a slightly different survey (extra question maybe) for different types of tickets (software defects vs questions for example) would really help.

    2
  • Shawna James
    Community Product Feedback Specialist
    Hi all, thank you for taking the time to provide us with you feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the the comments below. Thank you again!
    2
  • Matthew Flack

    Our team leads are also requesting this feature to enhance both the customer and agent experience while also reporting on more relevant data points back to our product teams. 

    3
  • Jahn Bronilla
    Community Moderator
    Zendesk Luminary

    Best example is the what Zendesk is using after their support consultant resolved our concern when we reach out with them via messaging. Their CSAT Survey looks fantastic. 

    0

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