This EAP is a good step in the right direction, however for the moment it only supports single question and only one survey type.
For teams with multiple CSAT needs (ex: Onboarding vs Support in the same Zendesk) we'd need to be able to send different surveys based on ticket form types. The trigger/automation interface should be able to have a 'send survey' action that has the admin select which CSAT template they should send.
Ideally, support for multiple questions and data types would be added as well.
For example, our current external CSAT asks support ticket requesters the following questions.
- Rate Agent (1-5)
- Rate Outcome (1-5)
- Additional Comments (text)
Thanks for reading!
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