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Restore file attachments type that are now blocked as Help Center article attachments

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Sarah Rodger

Publicado 16 oct 2023

Previously, we could attach file type .ixp to Help Center articles. It's a packaged report that works with our product. Now, those file types are not allowed. I need to replace an outdated .ixp file with a new version.  

Can you restore this missing functionality?

 

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    Katarzyna Karpinska

    Zendesk Product Manager

    Hi Sarah, thank you for bringing this up. Afaik we are not limiting any file types for article attachments, so I suspect you are facing a bug, please report it to our Support, the team will be able to help you.

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