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Adding Disclaimer to Web Widget Classic Greeting

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Alyssa Truesdale

Publicado 17 oct 2023

We have the Web Widget Classic enabled in our Help Center with Knowledge Base Article Recommendations.

We've been asked by Legal to include a disclaimer in the greeting, which contains a hyperlink to the disclaimer text. We can't figure out a way to include this anywhere and we've checked code. 

Has anyone had to do this and figured out a way to successfully implement it?

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    Tipene Hughes

    Zendesk Developer Advocacy

    Hey Alyssa,

    Unfortunately it's not currently possible to add a link to an external URL using the Web Widget - for security reasons, the widget strips HTML from input data before it’s rendered.

    I'd recommend cross-posting this in our Feedback - Chat and Messaging (Chat) topic for higher visibility to our product teams.
     
    Sorry I couldn't be more help!
     
    Tipene

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