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Include separate summary for internal notes



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Morten Kristensen

Zendesk Luminary

Publicado 02 nov 2023

Summarize is only summarising the public comments. It makes sense that internal comments are not included in the summary today but a feature request would be to add a separate "internal" summary based on internal notes. This would allow agents to not just understand the comms back and forth but also the internal steps taken


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