I would like to request that Zendesk implement on Explore product the drill-in functionality to metrics.
Focusing on easily reviewing reporting data, enabling the drill-in into metrics will make possible to faster inspect CSAT metrics.
Currently, Zendesk Explore won't allow drill-in into metrics, making impossible for users to simply click on X Good/bad reviews and have a list of only those. If using Zendesk pre-built reports or dashboards, they all use CSAT metrics but if you try to drill-in, it will show the whole list of tickets instead only those related to the value you are trying to inspect.
From ZD support agent: "Drill-in does not take into account metric level filters.
So the metrics for satisfaction are pulling ALL tickets, which is what you are seeing.
So for Satisfaction updates getting only Good or Bad via Drill-in is not possible."
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