Using web forms with the SDK

1 Comentarios

  • Tipene Hughes
    Zendesk Developer Advocacy

    Hey Nate,

    The availability of the offline form will depend on the SDK and the channel you're using. For example, Zendesk messaging does not support offline form functionality as it is designed as a synchronous, conversational communication method whereas if you're using legacy chat, you should have the option available for your customers to leave a description of their issue when agents are offline.

    Let me know if you're seeing behaviour inconsistent with this, or if you have any questions! 



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