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Suggestion to include "notify by"

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Lydia C

Publicado 09 nov 2023

Hi,

I was testing this new functionality for object creation (as that's what I need right now) and it works well. Although I'd like to suggest to include "notify by" in the actions. Like sending an email or active webhook.

One scenario where we can use it is: We have a 'software' custom object that is managed by a mangers group but agents can update the details. We want to alert the managers group about the update in the record details so they can verify the update.

Regards,

Lydia

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2 comentarios

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    Shawna James

    Community Product Feedback Specialist

    Hey Lydia, thanks so much for taking the time to provide us with your feedback! This has been noted and logged by our PM team for review.

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    Helpdesk

    Yes, request this fitur.

     

    Currently we using zendesk for EX(Employe Experience) in IT Team, we manage Asset Management & Software Management using Custom Object. About Trigger Custom Object cant support action “Notify By” for sending email or active webhook.

     

    for scenarion we need action “Notify by” to reminder based on date in field(License Date/waranty date) in custom object

     

    Thankyou

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