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Custom fields to appear in Explore before they have data associated with them



Publicado 10 nov 2023

"For a custom field to be accessible in Explore as an attribute, there first needs to be data associated with the field", taken from this article: I created a new custom field but it is missing in Explore – Zendesk help

I would like to pro-actively build dashboards for new custom fields on forms but as they don't appear in explore until they are used on tickets I cannot do this. Even fields that never get used are helpful to report on as I can then amend my forms to exclude fields that aren't selected over a longer period of time. 

 


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4 comentarios

Agree this would be really helpful!

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Shawna James

Community Product Feedback Specialist

Hey Libby, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please continue to add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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Yes to this!

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We also agree, this would be helpful!

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